Refund Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Refund Policy - the basics

Refund & Cancellation Policy

Fuentes Home Services LLC
Last Updated: 26 February 2026

1. Overview

This Refund & Cancellation Policy establishes the terms and conditions governing refunds, service cancellations, and payment disputes for services provided by Fuentes Home Services LLC (“Company,” “we,” “us,” or “our”).

As a service-based business providing residential and commercial cleaning services, we do not sell physical products. Therefore, refunds are governed by the performance and delivery of services rather than the return of goods.

By booking or purchasing services from Fuentes Home Services LLC, you agree to the terms outlined in this policy.

2. Service Satisfaction Guarantee

We are committed to delivering high-quality cleaning services. If you are not satisfied with a service performed:

• You must notify us within 24 hours of the completed service.

• We may offer to re-clean the specific areas of concern at no additional charge.

• Re-clean services must be scheduled within a reasonable timeframe.

Refunds will not be issued without first allowing us the opportunity to correct the issue.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

• Services were not performed as scheduled due to company error.

• A verified billing error occurred.

• A service was paid for but not delivered.

Refunds are not guaranteed and are issued at the sole discretion of Fuentes Home Services LLC after review.

4. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

• Dissatisfaction reported after 24 hours.

• Pre-existing damage or conditions not disclosed prior to service.

• Services declined during the cleaning appointment.

• Failure to provide access to the property at the scheduled time.

• Issues outside the agreed scope of work.

5. Cancellations & Rescheduling

We understand that circumstances may change. However:

• Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.

• Same-day cancellations may result in a service charge due to lost labor time.

• Clients who repeatedly cancel without adequate notice may be removed from our schedule.

Any applicable cancellation fees will be communicated in advance.

6. Payment Disputes & Chargebacks

Clients agree to contact Fuentes Home Services LLC directly before initiating any chargeback or payment dispute.

Unauthorized chargebacks for properly rendered services may result in:

• Suspension of future services

• Collection efforts

• Additional administrative fees where permitted by law

7. Prepaid or Contract Services

For recurring or contract-based services:

• Payments are non-refundable once services have been performed.

• If a contract is terminated early, any prepaid unused services may be credited or refunded at the Company’s discretion.

• Written notice may be required for cancellation of recurring services.

8. Modifications to This Policy

Fuentes Home Services LLC reserves the right to modify this Refund & Cancellation Policy at any time. Updated versions will be posted on our website.

9. Contact Information

If you have questions regarding refunds or cancellations, please contact:

Fuentes Home Services LLC
📞 714-873-2152
📧 fuenteshomeservices@gmail.com
📍 Serving Orange County, California